Personal Data Protection Policy
The personal data you provide us when you navigate to our online store, register as a user in our services (creation of a user account) or the registration of your order are subject to processing and will be kept in a file under the responsibility of the Company.
What is personal data?
The term "personal data", as used herein, refers to information of natural persons, either individuals or professionals, such as name, postal address, e-mail address, contact telephone number, credit card details, etc., which can be used to identify the identity of a customer or visitor of the online store, hereinafter "Personal Data or Data".
The processing of personal data is carried out in accordance with Law no. 4624/2019 the law. 3471/2006 and the EU Regulation 2016/679 as well as the generally applicable Greek and European legislation on personal data protection.
What is the Processing of Personal Data?
Processing of Personal Data is the collection, recording, organisation, storage, adaptation, modification, alteration, retrieval, search for information, use, transmission to third parties, dissemination, association, combination, restriction, erasure and destruction of Personal Data of natural persons.
What Data do we collect from you?
Α) During your visit and navigation in our online store:
We do not collect any Data about you, except as collected by the cookies that you have consented to allow to be used, which are detailed in
Β) When you register as a user on our services by creating a user account or by choosing the direct purchase as a non-registered user (guest):
First Name, Last Name, Telephone, Address (including city, region, postcode, country), mobile phone number, and potentially the bell name and address, email address and password (if registering as a user).
Γ) In addition, your "Paypal" account or credit/debit card details may be required to complete the payment.
Δ) We collect preference and browsing data, i.e. we record the products of our online store that you place in your basket or in your favourites or have purchased in the past.
Ε) Also, if you have consented to receive our newsletter, we will add your email address to our "newsletter mailing list".
For what purpose do we process your data?
We collect your Data exclusively for the purposes of the services provided by the e-shop www.electragora.gr and in particular for a) the management of the sale of our products, e.g. communication and information about the availability of products and the progress of the order, the execution of your order, the dispatch of the products to your address, the management of your debts to the Company, the realization of returns, the provision of guarantees, b) compliance with the obligations imposed by the applicable legal provisions, c) compliance with the obligations of the Company, d) compliance with the obligations of the Company, e.g.
What is the lawful basis for processing your Data?
The processing of customer/user data, contact, billing, shipping, transactions is either done for the execution of the sales contract, or based on the consent of the user himself.
For your Data related to the sending of newsletters, product promotion, satisfaction surveys and the use of Cookies, the lawfulness of their processing is based on your consent.
Who are the recipients of your Data?
Recipients of the Data are the absolutely necessary personnel of the Company, who are bound by confidentiality and the companies cooperating with us, who process your Data as Processors on our behalf and in accordance with our instructions.
We may share or disclose your Data when you have expressly requested it or when required by law.
How do we ensure that Processors respect your Personal Data?
The Performers have agreed and contractually committed to the Merchant:
- maintain confidentiality,
- not to send Data to third parties without the permission of the Merchant,
- take appropriate security measures,
- comply with the legal framework for the protection of personal data
Do we send your Data abroad?
We do not send your Data outside the European Union (EU). Your Personal Data is stored and processed only within the EU.
When do we delete your Data?
The data provided by you will be kept/stored by us only for as long as necessary to fulfil the purpose for which you have provided us with your data and in compliance with the applicable legal provisions, in any case not exceeding 20 years.
If you have given us your explicit consent to the use of your personal data for advertising purposes (subscription to the Newsletter), we will use your data for this purpose until you withdraw your consent. You can withdraw your consent at any time with effect for the future.
We delete the Data collected by Cookies in accordance with the Cookies Policy.
For how long will we send you information material?
We will send you newsletters only with your consent, as long as your details are on the "newsletter mailing list", i.e. as long as you have not indicated that you no longer wish to receive newsletters.
Is your Data safe?
We are committed to safeguarding your Personal Data. We have taken appropriate organisational and technical measures to ensure the security and protection of your Data from any form of accidental or unlawful processing.
We use an Electronic Security Certificate (SSL - Secure Socket Layer) to ensure the secure exchange of data between the website and your browser.
These measures shall be reviewed and amended when necessary.
The processing of your Data in any way is only allowed to persons authorised by us, our employees and partners exclusively for the purposes mentioned above.
What are your rights?
You have right of access to your personal data.
This means that you have the right to be informed by us if we process your Data. If we process your Data, you can request to be informed about the purpose of the processing, the type of your Data we hold, who we give it to, how long we store it, whether automated decision-making is carried out, and your other rights, such as rectification, erasure, restriction of processing and lodging a complaint with the Data Protection Authority.
You have right of rectification inaccurate personal data.
If you find that there is an error in your Data, you can submit a request to us to correct it (e.g. correction of your name or update of a change of address).
You have right to erasure/right to be forgotten.
You can ask us to delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to withdraw your consent in case this is the only legitimate basis.
You have portability right of your Data.
You may request to receive the Data you have provided in a readable form or request us to transfer it to another controller.
You have right of restriction of the processing.
You can ask us to restrict the processing of your Data for as long as your objections to the processing are pending.
You have right to object to the processing of your Data.
You may object to the processing of your Data or withdraw your consent and we will stop processing your Data unless there are other compelling and legitimate reasons that override your right.
How can you exercise your rights?
If you wish to contact us on any matter related to the processing of your Data and the exercise of your rights, you can contact us at the following e-mail address (info@electragora.gr)
When do we respond to your Requests?
We will respond to your Requests free of charge without delay, and in any case within one (1) month of receiving your request. However, if your Request is complex or there are a large number of Requests, we will let you know within the month if we need to obtain an extension of another (2) two months within which we will respond to you.
If your Requests are manifestly unfounded or excessive, in particular because of their repetitive nature, "Electragora" may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refuse to comply with the Request.
Is automated decision-making/including profiling used in the processing of your Data?
We do not make decisions, or carry out profiling, based on automated processing of your Data.
Where can you appeal if we violate the applicable law on the protection of Personal Data?
You have the right to lodge a complaint with the Personal Data Protection Authority (postal address 1-3 Kifissia Street, P.K. 115 23, Athens, tel. 2106475600, e-mail address (contact@dpa.gr), if you believe that the processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.
How will you be notified of any changes to this Policy?
We will update this Policy whenever necessary. If there are significant changes to the Policy or the way we use your Personal Data, we will notify you either by posting a notice in a prominent place before the changes take effect or by any other appropriate means. We encourage you to periodically read this Policy to know how your Data is protected.
Cookies Policy
"Cookies" are small pieces of text files that are stored in the User's browser when visiting a website. The information stored on the User's computer may contain information such as the pages visited, the date and time of the visit and a random and unique number identifying the User. Under no circumstances do cookies contain personal information or information that would allow anyone to contact the website visitor by telephone, e-mail, etc. In addition, by using cookies there is no access to documents or files on your computer.
By using this, the Site is able to store useful information about the User's browsing on the Site, as well as read this information to provide the User with a unified browsing experience.
In addition, cookies help us to monitor the performance and traffic of our website, improving its presentation and content according to the preferences of our visitors.
We use cookies on our Sites to manage login sessions, to provide personalised web pages and to tailor advertising and other content to reflect your specific needs and interests. Cookies may also be used to compile anonymous, aggregate statistics that allow us to understand how the public uses our Sites and help us to improve the structure and content of our Sites. We cannot verify your personal identity from this information. You can modify your browser settings to reject some or all cookies, except those that are strictly necessary. You should be aware that some features are only available through the use of cookies and if you choose to reject cookies, these features may not be available. In general, there are the following categories of cookies used on our Sites.
- Necessary cookies
Necessary, otherwise absolutely necessary cookies are essential for the proper functioning of our Sites, allow you to browse and use their functions, such as access to secure areas or use of the shopping cart. These cookies do not recognise your individual identity. Without these cookies, we cannot provide effective operation of our Sites.
- Functionality Cookies (Preferences)
These cookies allow the Sites to remember user choices such as user name, language or region in order to provide enhanced and personalised features. They may also be used to provide services requested by the user, such as viewing videos or using social media. The information collected by these cookies can be made anonymous and it is not possible to track browsing activity on other websites. If you do not accept these cookies, the performance and functionality of the Sites may be affected and your access to its content may be limited.
- Performance Cookies (Statistics)
These cookies collect information about how visitors use our Sites, for example, which pages they visit most often and whether they receive error messages from websites. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used solely to improve the performance of a website.
- Marketing cookies
These cookies are used to provide content that best suits you and your interests. They may be used to send targeted advertising/offers, limit advertising impressions or measure the effectiveness of an advertising campaign. We may use these cookies to remember the websites you have visited to determine which online marketing channels are most effective and allow us to reward external websites and partners who referred you to us.
- Unclassified cookies
Unclassified cookies are cookies that are in the process of being classified, together with the providers of individual cookies.
It is at your discretion to revoke your consent or object to the use of cookies on your computer or device, to control and/or delete cookies at any time.
More information about the general use of cookies, and the methods of blocking or restricting them, can be found at //cookiepedia.co.uk/all-about-cookies and //www.allaboutcookies.org/.
In case you wish to enable or disable the use of cookies from your browser settings, you can visit the following websites and be informed about the necessary actions you need to take
- Internet Explorer //support.microsoft.com/kb/278835
- Firefox //support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
- Chrome //support.google.com/accounts/answer/61416?hl=en
- Safari //support.apple.com/kb/PH5042
- Safari for iPad and iPhone //support.apple.com/kb/HT1677
This Cookies Policy may be modified at any time.
